Toll Free Customer Service 888.243.3339
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|Shipping and Returns|
|How Will My Order Ship?|
Most items ships FedEx ground and typically take 3-5 business days for delivery one the product has shipped. Please see the individual product page for production/handling times that occur before the item ships. If your order shows a status of being shipped and has not arrived within 10 business days, please contact customer service regarding your order.
Items too large or too bulky to ship FedEx ground will ship common carrier freight. Freight shipments are typically slower than standard ground shipments normally taking 7-10 business days for delivery once the product ships. We utilize a network of carriers to provide the best price for freight shipments as possible. Residential deliveries shipped via freight must be able to accept a freight truck at the destination address; the freight company will contact you by phone to arrange delivery 24-48 hours prior to delivery and will provide a 4-6 hour delivery window.
If any of your items arrive damaged, please refuse the delivery of any damaged pieces and notify us immediately. If you are missing any pieces that are listed on the packing slip for the shipment, please have the driver note the number of pieces missing.
Please note that if you sign the bill of lading acknowledging your order as being received in good condition, we are no longer responsible for any damages.
|What is the return policy?|
|Stock items may be returned within 30 days of the delivery date. In order to return an item, you must obtain an RMA # from our returns department. Please contact customer service for more information at 888.243.3339.
Returned items are subject to a restocking fee up to 20%. Some custom items and special order items are non-returnable. Items must be unopened in the original packaging. Unless an item was shipped in error, the customer is responsible for all return shipping charges. Outbound shipping charges are non-refundable.
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Stock items that ship FedEx or USPS typically ship within 1 - 2 business days. Larger stock items that ship common carrier freight may take up 3 - 5 days to ship.
Look for the free shipping logo to enjoy free shipping on selected items throughout the store. The Free shipping offer only applies to shipments within the continental US. (Hawaii, Alaska, and APO addresses are excluded)